We're Here to Help You Get the Most Out of MyPal
Whether you're just getting started with MyPal or looking to deepen your relationship with your AI companion, we have resources and support to help you every step of the way.
Watch how MyPal works, start to finish.
A walkthrough of onboarding — naming your companion, voice training, and choosing a personality.
How to set up trusted contacts and send a discreet alert. Confidant plan.
New to MyPal? Our guide walks you through onboarding, personalization, and your first week with your companion.
View Guide →Answers to common questions about features, settings, and your data.
Browse FAQ →Can't find what you're looking for? Send a message straight to the developer.
Contact Us →How MyPal protects your data and keeps your conversations private.
Privacy Policy →Most issues can be resolved quickly with these steps.
Problem: Your companion doesn't respond, or doesn't recognize you at the start of a session.
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Problem: No audio, or the voice sounds distorted.
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Problem: Lag, stuttering, or the app stops responding.
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Problem: You can't get past the security prompt.
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Problem: You want to export or clear your history, or you're low on space.
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A note on privacy: MyPal stores your conversations on your device, not on a server. That's deliberate — but it means your data can't be recovered from anywhere else. If you want a backup, use Settings → Manage History to export it.
Go to Settings → Change Personality and pick from the six styles: Calm, Friendly, Empathetic, Enthusiastic, Charming, or Playful. You can change it as often as you like. Voice and pitch are adjusted separately in Settings → Change Voice & Pitch.
Yes. Go to Settings → Manage History, where you can export or delete your conversations. The screen is biometric protected, so you'll be asked to authenticate before you can access it. Since your conversations live on your device rather than on our servers, exporting is how you keep a copy of your own.
Go to Settings → Voice Recognition. You can run a test to see how well your companion recognizes you, and re-train your voiceprint from the same screen if the results are poor. Re-training is worth doing if you've changed microphones — for example, if you enrolled using your phone and have since started using Bluetooth earbuds.
If you've set up fingerprint, Face ID, or face authentication, you can use it to get back in and change your PIN in Settings → Security Settings. Because your PIN is stored only on your device, never on our servers, we cannot reset it for you — which is also why we recommend enabling biometric authentication as a backup.
Yes. You can choose how your session starts in Settings → Authentication Method — your voice or biometrics — and manage PIN, biometrics, and voiceprint options in Settings → Security Settings. We do recommend keeping at least one form of protection enabled, since your conversations are personal.
Yes. MyPal has a text-only mode for people who'd rather type, or who are somewhere they can't speak freely. You can choose it during onboarding instead of recording a voiceprint.
Updates usually install automatically. Keeping MyPal current gives you the latest fixes and improvements. To check manually:
On iPhone: open the App Store, tap your profile picture, and scroll to see pending updates. To turn on automatic updates, go to Settings → App Store → App Updates.
On Android: open the Play Store, tap your profile icon, and select "Manage apps & device."
You can cancel anytime, with no long-term commitment. You'll lose access to paid features at the end of your billing period, but your conversations stay on your device — cancelling doesn't erase them. You can resubscribe at any time.
On iPhone: open Settings, tap your name, then Subscriptions.
On Android: open the Google Play app, tap your profile icon, then Payments & subscriptions → Subscriptions.
Your subscription stays with the store you bought it from, Google Play or the App Store. Cancel it in your old store so you aren't charged twice, then subscribe again in MyPal on your new phone. Your conversations and memories also stay on the original phone, because MyPal stores them only on your device and never on our servers. To keep a copy, export them first in Settings → Manage History.
Have a question, a bug to report, or an idea? Messages go directly to the developer.