MyPal Support
We're Here to Help You Get the Most Out of MyPal
How Can We Help?
Whether you're just getting started with MyPal or looking to deepen your relationship with your AI companion, we have resources and support to help you every step of the way.
Support Resources
Getting Started Guide
New to MyPal? Our comprehensive guide walks you through onboarding, personalization, and your first week with your companion.
View Guide →Frequently Asked Questions
Find answers to common questions about features, pricing, privacy, and troubleshooting.
Browse FAQ →Troubleshooting
Experiencing an issue? Our troubleshooting guide covers common problems and solutions.
Troubleshoot →Contact Support
Can't find what you're looking for? Reach out to our support team directly.
Contact Us →Privacy & Security
Learn about how MyPal protects your data and keeps your conversations private.
Privacy Policy →Troubleshooting Guide
Most issues can be resolved quickly with these common troubleshooting steps.
🎤 Voice Recognition Issues
Problem: MyPal isn't recognizing your voice or voice commands aren't working.
Solutions:
- Ensure microphone permissions are enabled in app settings
- Check that your device's microphone is working (test with another app)
- Speak clearly and at a normal volume
- Reduce background noise for better recognition
- Re-train your voice in Settings → Voice Profile
- Restart the app and try again
🔊 Audio or Speaker Issues
Problem: You can't hear MyPal's responses or audio is distorted.
Solutions:
- Check device volume settings (not muted)
- Ensure speaker is working (test with another app)
- Try using headphones to isolate the issue
- Check MyPal's in-app volume settings
- Restart your device
- Reinstall the app if problems persist
⚡ Performance or Lag Issues
Problem: MyPal is slow, freezing, or lagging.
Solutions:
- Close other apps running in the background
- Check available device storage (free up space if needed)
- Ensure stable internet connection
- Clear app cache in device settings
- Restart your device
- Update MyPal to the latest version
🔐 Login or Authentication Issues
Problem: Can't log in or biometric authentication isn't working.
Solutions:
- Verify your internet connection
- Check device date and time settings
- Re-train your biometric data (fingerprint/face)
- Clear app cache and try logging in again
- Log out and log back in
- Contact support if issue persists
💾 Data or Storage Issues
Problem: Conversations aren't saving or you're getting storage warnings.
Solutions:
- Ensure sufficient device storage is available
- Check internet connection (needed for sync)
- Archive old conversations to free up space
- Restart the app
- Update to the latest version
- Contact support for data recovery assistance
🔄 Sync or Connection Issues
Problem: MyPal won't connect or sync across devices.
Solutions:
- Check your internet connection (WiFi or cellular)
- Restart your device
- Log out and log back in
- Check if MyPal servers are operational
- Update the app to the latest version
- Contact support if problems continue
Frequently Asked Questions
To reset your account, go to Settings → Account → Reset Account. This will clear all conversations and preferences, but you'll keep your subscription status. You can then complete onboarding again to create a fresh start with a new companion.
Yes! You can export your conversations as a text file. Go to Settings → Data → Export Conversations. Your conversations will be saved to your device and can be backed up or shared as needed.
You can change your companion's personality anytime. Go to Settings → Companion → Personality and select from the six available styles: Calm, Friendly, Empathetic, Enthusiastic, Charming, or Playful. You can also adjust voice pitch and other preferences.
If you forget your 6-digit PIN, you can reset it using your biometric authentication (fingerprint or face recognition). Go to Settings → Security → Reset PIN and authenticate with your biometric data. If you've disabled biometric authentication, contact support for assistance.
You have complete control over your conversations. In the conversation list, swipe left on any conversation (iOS) or long-press (Android) and select "Delete". You can also archive conversations if you want to keep them but remove them from your active list.
Yes! Biometric authentication is optional. You can use a 6-digit PIN instead, or disable security features entirely if you prefer. Go to Settings → Security to adjust your authentication preferences. However, we recommend using at least a PIN for basic protection.
Updates are typically automatic through your app store. To manually check for updates: On iOS, open the App Store and go to your profile, then check for updates. On Android, open Google Play Store, go to your profile, and check for available updates. We recommend keeping MyPal updated for the best experience and security.
If you cancel your subscription, you'll revert to the free Getting Acquainted trial (if available) or lose access to paid features. Your conversations and data will remain on your device. You can resubscribe anytime to regain access to premium features.
Get in Touch
Have a question or issue we haven't covered? Send us a message and we'll get back to you as soon as possible.
Need More Help?
For the fastest response, please use the contact form above to reach our support team.
Response time: Usually within 24 hours
Join Our Community
Connect with other MyPal users, share experiences, and discover new ways to use your AI companion.
Coming Soon: MyPal Community Forum where users can share tips, ask questions, and support each other on their Getting Acquainted journey.